Frequently Asked Questions

Everything you need to know about your Filson Europe order.

Which countries does Filson Europe ship to?

We provide shipping across the European Union, the United Kingdom, Norway, and Switzerland. Delivery times vary by region, typically ranging from 3 to 7 business days.

What is your return policy for items purchased online?

We offer a 30-day return window for all unused items in their original packaging. Please ensure tags are attached and the product is in its original condition to receive a full refund.

Are Filson products covered by a warranty?

Yes, Filson products are guaranteed against defects in materials and workmanship for the lifetime of the product. This excludes normal wear and tear or damage caused by misuse.

How should I care for my Tin Cloth or Mackinaw Wool garments?

Tin Cloth should be wiped clean with a damp cloth and re-waxed as needed to maintain water resistance. Mackinaw Wool should be dry cleaned only to preserve its natural structure and warmth.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

Can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress in real-time.